TERMS OF USE

This website is the property of RATPAK, when using this site you are choosing to agree with the terms and conditions of use listed below. RATPAK reserves the right to modify the content on this website at any time. Any enquiries with regards to this website should be directed to our contact form. If you do not agree with these terms and conditions, please feel free to discontinue using this website.

 

PRIVACY POLICY

RATPAK respects your right to privacy. We collect information necessary to complete and to provide you with status updates of your order. With your consent we will keep you up to date with our latest products via our newsletter service. This website makes the use of ‘cookies’ in order to provide traffic information to help us with developing products. Information collected for RATPAK will not be distributed to third parties.

 

COPYRIGHT

All content on this site is the property of RATPAK and its associates and is subject to copyright. The information on this site is protected under Australian and international copyright laws. All trademarks, brands and names appearing on this site are property of their respective owners. Any content or information on this site may not be used or duplicated without the written consent on RATPAK.

 

PRICE

Prices are subject to change without notice. RATPAK reserves the right to amend any pricing displayed due to unintentional errors. We will notify the customer of any error in pricing and the customer reserves the right to not purchase any goods where the price has been corrected.

 

SHIPPING & RETURNS

International Shipping

Unfortunately at this stage; RATPAK will not be servicing customers outside of Australia for now, but are in the planning stages of reaching out to our international customers.

 

Postage and handling

RATPAK offers the following:

  • $10 delivery fee for all orders under $75
  • FREE delivery for all orders $75 and over

All orders will be delivered via local couriers. Once your order has been dispatched a tracking number will be sent to the email provided to RATPAK.

 

Changes to orders

RATPAK will be unable to makes changes to your order once made; incorrect orders will be dealt with under our returns process. Once dispatched, RATPAK will not take responsibility for any items dispatched under incorrect details. We will notify the customer via email provided for any orders that are delayed. Please note we reserve the right to cancel an order at our own discretion. Please contact us if there are any problems with your order.

 

Exchange and refunds

If requiring an item to be exchanged we will, subject to item availability, exchange your product with an item of equal value or different size and exchange requests must be made within 7 days of receiving the item. Please contact us with your request and wait for our confirmation. Only items that are in their original condition, with all original tags attached will be accepted.

If requiring a full refund on an item, please contact us and await our confirmation. Any shipping costs will be covered by the customer and returns must be made within 7 days of the customer receiving the item. Only items that are in their original condition, with all original tags attached will be accepted. It is recommended sending returns via registered post as we do not accept responsibility for lost items.

Exchanges and refunds should be sent to 81 Rupert St, Collingwood, 3066.

Please attention Exchanges and Returns to Joshua Ng.